Stuff Collected

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Helpdesk: What kind of computer do you have?
Female customer: A white one…
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Hi, this is Celine. I can’t get my diskette out.
Helpdesk: Have you tried pushing the button?
Customer: Yes, sure, it’s really stuck.
Helpdesk: That doesn’t sound good; I’ll make a note ….”
Customer: No … wait a minute… I hadn’t inserted it yet… it’s still on my desk… sorry ……..
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Helpdesk: Click on the ‘my computer’ icon on to the left of the screen.
Customer: Your left or my left?
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Helpdesk: Good day. How may I help you?
Male customer: Hello… I can’t print.
Helpdesk: Would you click on start for me and ..
Customer: Listen pal; don’t start getting technical on me! I’m not Bill Gates!
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Hi good afternoon, this is Martha, I can’t print. Every time I try it says ‘Can’t find printer’. I’ve even lifted the printer and placed it in front of the monitor, but the computer still says he can’t find it…
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Helpdesk: What’s on your monitor now ma’am?
Customer: A teddy bear my boyfriend bought for me in the supermarket.
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Helpdesk: And now hit F8. Customer: It’s not working.
Helpdesk: What did you do, exactly?
Customer: I hit the F-key 8-times as you told me, but nothing’s happening…
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Customer: My keyboard is not working anymore.
Helpdesk: Are you sure it’s plugged into the computer?
Customer: No. I can’t get behind the computer.
Helpdesk: Pick up your keyboard and walk 10 paces back.
Customer: OK
Helpdesk: Did the keyboard come with you?
Customer: Yes
Helpdesk: That means the keyboard is not plugged in. Is there another keyboard?
Customer: Yes, there’s another one here. Ah…that one does work!
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Helpdesk: Your password is the small letter a as in apple, a capital letter V as in Victor, the number 7.
Customer: Is that 7 in capital letters?
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A customer couldn’t get on the internet.
Helpdesk: Are you sure you used the right password?
Customer: Yes I’m sure. I saw my colleague do it.
Helpdesk: Can you tell me what the password was?
Customer: Five stars.
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Helpdesk: What antivirus program do you use?
Customer: Netscape.
Helpdesk: That’s not an antivirus program.
Customer: Oh, sorry…Internet Explorer.
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Customer: I have a huge problem. A friend has placed a screensaver on my computer, but every time I move the mouse, it disappears!
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Helpdesk: Microsoft Tech. Support, may I help you?
Old woman: Good afternoon! I have waited over 4 hours for you. Can you please tell me how long it will take before you can help me?
Helpdesk: Uhh..? Pardon, I don’t understand your problem?
Old woman: I was working in Word and clicked the help button more than 4 hours ago. Can you tell me when you will finally be helping me?
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Helpdesk: How may I help you?
Customer: I’m writing my first e-mail.
Helpdesk: OK, and, what seems to be the problem?
Customer: Well, I have the letter a, but how do I get the circle around it.

Customer Service Rep: Yes, Ma’am, how can I help you today?

Customer: Well, after much consideration, I’ve decided to install love. Can you guide me through the process?

CS Rep: Yes, I can help you. Are you ready to proceed?

Customer: Well, I’m not very technical, but I think I’m ready to install now. What do I do first?

CS Rep: The first step is to open your HEART. Have you located your HEART ma’am?

Customer: Yes I have, but there are several other programs running right now. Is it okay to install while they are running?

CS Rep: What programs are running ma’am?

Customer: Let’s see, I have PAST-HURT.EXE, LOW-ESTEEM.EXE, GRUDGE.EXE, and RESENTMENT.COM running right now.

CS Rep: No problem. LOVE will gradually erase PAST-HURT.EXE from your current operating system. It may remain in your permanent memory, but it will no longer disrupt other programs. LOVE will eventually overwrite LOW-ESTEEM.EXE with a module of its own called HIGH- ESTEEM.EXE. However, you have to completely turn off GRUDGE.EXE and RESENTMENT.COM. Those programs prevent LOVE from being properly installed. Can you turn those off ma’am?

Customer: I don’t know how to turn them off. Can you tell me how?

CS Rep: My pleasure. Go to your Start menu and invoke FORGIVENESS.EXE. Do this as many times as necessary until GRUDGE.EXE and RESENTMENT.COM have been completely erased.

Customer: Okay, done. LOVE has started installing itself automatically. Is that normal?

CS Rep: Yes. You should receive a message that says it will reinstall for the life of your HEART. Do you see that message?

Customer: Yes I do. Is it completely installed?

CS Rep: Yes, but remember that you have only the base program. You need to begin connecting to other Heart’s in order to get the upgrades.

Customer: Oops. I have an error message already. What should I do?

CS Rep: What does the message say?

Customer: It says “ERROR 412 - PROGRAM NOT RUN ON INTERNAL COMPONENTS.” What does that mean?

CS Rep: Don’t worry ma’am, that’s a common problem. It means that the LOVE program is set up to run on external HEARTS but has not yet been run on your HEART. It is one of those complicated programming things, but in non-technical terms it means you have to “LOVE” your own machine before it can “LOVE” others.

Customer: So what should I do?

CS Rep: Can you pull down the directory called “SELF-ACCEPTANCE”?

Customer: Yes, I have it.

CS Rep: Excellent. You’re getting good at this.

Customer: Thank you.

CS Rep: You’re welcome. Click on the following files and then copy them to the “MYHEART” directory: FORGIVE-SELF.DOC, REALIZE-WORTH.TXT, and ACKNOWLEDGE-LIMITATIONS.DOC. The system will overwrite any conflicting files and begin patching any programming. Also, you need to delete SELF-CRITIC.EXE from all directories, and to make sure it is completely gone and never comes back, you will need to empty your recycle bin.

Customer: Got it. Hey! My HEART is filling up with new files. SMILE.MPG is playing on my monitor right now and it shows that PEACE.EXE, and CONTENTMENT.COM are copying themselves all over my HEART. Is this normal?

CS Rep: Sometimes. For others it takes a while, but eventually everything gets downloaded at the proper time. So, LOVE is installed and running. You should be able to handle it from here. One more thing before I go.

Customer: Yes?

CS Rep: LOVE is freeware. Be sure to give it and its various modules to everybody you meet. They will in turn share it with other people and they will return some similarly cool modules back to you.

Customer: I will. Thanks for your help. By the way, what’s your name?

CS Rep: You can call me the Divine Cardiologist, also known as The Great Physician. Most people feel all they need is an annual checkup to stay heart-healthy, but the manufacturer suggests a schedule of daily maintenance for maximum efficiency.

This is a true story from the WordPerfect Help line which was transcribed from a recording monitoring the customer care department. Needless to say, the Help Desk employee was fired however, he is currently suing the WordPerfect organization for “Termination without Cause.” This is the actual dialogue of a former WordPerfect Customer Support employee (now I know why they record these conversations)

“Rich Hall computer assistance; may I help you?”

“Yes, well, I’m having trouble with WordPerfect.”

“What sort of trouble?”

“Well, I was just typing along, and all of a sudden the words went away.”

“Went away?”

“They disappeared.”

“Hmmm. So what does your screen look like now?”

“Nothing.”

“Nothing?”

“It’s a blank; it won’ t accept anything when I type.”

“Are you still in WordPerfect, or did you get out?”

“How do I tell?”

“Can you see the C: prompt on the screen?”

“What’s a sea-prompt?”

“Never mind, can you move your cursor around the screen?”

“There isn’t any cursor: I told you, it won’t accept anything I type.”

“Does your monitor have a power indicator?”

“What’s a monitor?”

“It’s the thing with the screen on it that looks like a TV. Does it have a little light that tells you when it’s on?”

“I don’t know.”

“Well, then look on the back of the monitor and find where the power cord goes into it. Can you see that?”

“Yes, I think so.”

“Great. Follow the cord to the plug, and tell me if it’s plugged into the wall.”

“Yes, it is.”

“When you were behind the monitor, did you notice that there were two cables plugged into the back of it, not just one?”

“No.”

“Well , there are. I need you to look back there again and find the other cable.”

“Okay, here it is.”

“Follow it for me, and tell me if it’s plugged securely into the back of your computer.”

“I can’t reach.”

“Uh huh. Well, can you see if it is?”

“No.”

“Even if you maybe put your knee on something and lean way over?”

“Oh, it’s not because I don’t have the right angle it’s because it’s dark.”

“Dark?”

“Yes, the office light is off, and the only light I have is coming in from the window.”

“Well, turn on the office light then.”

“I can’t.”

“No? Why not?”

“Because there’s a power failure.”

“A power……. a power failure?…. Aha, Okay, we’ve got it licked now. Do you still have the boxes and manuals and packing stuff your computer came in?”

“Well, yes, I keep them in the closet. “Good. Go get them, and unplug your system and pack it up just like it was when you got it. Then take it back to the store you bought it from.”

“Really? Is it that bad?”

“Yes, I’m afraid it is.”

“Well, all right then, I suppose. What do I tell them?”

“Tell them you’re too f***ing stupid to own a computer.